We are seeking a vibrant, and enthusiastic SVP digital product & solutions to join our team.
Who are we?
We are building dreams by experience!
We’re a passionate bunch, love a good laugh, and believe wholeheartedly in being disruptive where we can, to achieve great outcomes for both our customers and our staff. We’ve got more awards than you can shake a stick at, a growing number of customers, and a leadership team who are personally invested in the success of the business, our people, and our partners.
And we’re the kind of place that gives you a day off for your birthday. Basically, we’re awesome and growing, so we need more awesome people.
Primary responsibilities of the role will entail the following:
- Own and drive digital acquisition, onboarding & adoption, and experience for Wealth by developing the overall strategy with Regional and Global Heads and technology partners.
- Own and drive alignment with business teams, technology and third party vendors to ensure one digital acquisition goals are implemented across Wealth.
- Manage and execute digital acquisition roadmap to ensure optimal client experience and journey to support the Digital Wealth Strategy.
- Conduct pre & post live reviews of every digital feature released, ensure the performance, functionality and experience goals were met or exceeded.
- Partner with AML, risk & control, fraud, technology, cybersecurity and compliance teams to ensure the highest security & governance standards for all our digital customer journeys.
Qualifications:
- At least 10+ years broad experience in digital / finance / technology roles, influencing, including managing large complex cross-company digital capabilities, with a demonstrated track record of having worked on large, strategic cross-functional projects and proven ability to take ownership and drive output independently.
- High level of maturity and strong leadership skills are necessary to interface and manage multiple stakeholders at a senior leadership level to drive and accelerate execution.
- Skilled transformation leader. Extensive strategic program management experience.
- Versed in the diagnosis, design and execution of omni-channel service capabilities.
- Excellent communication & presentation skills, comfortable interacting with all levels of leadership.
- Highly experienced problem solver and facilitator with experience driving change in complex corporate environments.
- Comfortable working with diverse, large scale teams and driving objective-focused facilitation.
- Critical skills include process mapping, data collection & analysis, policy review and root cause identification.
- Capable of leading diagnostic and co-creation sessions with internal partners to transform critical journeys.
- Demonstrated analytical and financial skills to identify and drive impactful client experience transformation across critical omni-channel journeys.
- Advanced project management skills.
Education:
- Bachelor’s/University degree, Master’s degree preferred
This job description provides a high-level review of the types of work performed.